Learning Outcomes

Introduction to Retail Associates

Dealing With Customers

Running a Retail Store

Lesson Summary

This module will introduce you to the duties and responsibilities of a retail associate. You will learn the importance of consumer psychology, communication skills and customer service in the context of the retail sector. Learners will be shown the role of store designs, health and safety regulations and team management in the retail industry.

An Introduction to Retail Associate - Course assessment

Learn about the roles and duties of retail associates and key aspects of the retail industry in this free online course.

An Introduction to Retail Associates

Do you want to convince customers to buy a product without being pushy? Explore the roles and duties of retail associates and the skills required to engage potential buyers on a shop floor effectively. Discover the concept of ‘retail psychology’ and the importance of communication. In addition, we cover the idea of customer targeting, in-store and exterior store designs, health and safety regulations and team management in the retail business.

A retail associate is the first person that customers meet. They require a calm and friendly manner to engage the patrons on the sales floor. We'll show you the roles and duties required of a retail associate and the specific qualities they must have to perform their job. People in a good mood are more likely to make purchases. Thus stores need to have a relaxing atmosphere. Learn about retail psychology and how to use it to help customers feel more comfortable and spend more money in your store. ‘Consumer behaviour’ describes how clients shop, select, use, purchase and dispose of products. Discover various aspects of customer behaviour, how to interpret consumer behaviour, deal with the related issues and analyse the difference it makes on the sales floor. Communication is vital when interacting with customers because it allows them to understand the product, leading to potential sales. Examine the essential information to deliver to customers, how to talk to customers and handle unhappy or annoying customers.
The 'sales process' is a series of steps required to convince a prospective buyer to make purchases in a store. Study these steps and the personal characteristics needed in the sales process. Retail associates must be sensitive to customer rights to avoid complications when dealing with them. Gain insight into the dos and don'ts of a trader, effective ways of handling customer issues and the legal aspects of customer rights. ‘Visual merchandising’ is how to present products, goods and services to consumers within a retail environment. Explore visual merchandising goals and various interior and exterior store designs and displays. The health and safety regulations minimise the risk of injury or harm to a worker. We will show you the importance of following health and safety regulations and the rules for implementing them on a shop floor.
We designed this course for people who want to pursue a career in the retail sector as retail associates. However, it is helpful for anyone who wants to hone their skills and update their knowledge in the retail business. This course requires no prerequisite knowledge or experience. We have divided it into different sections covering the retail business's technical, non-technical and legal aspects for a retail associate. In addition, you will sharpen your communication skills and public dealing, which will help you in other areas of your life. The retail business is a mature and continuously growing industry in the world. Over three million people are employed in the retail business in the UK alone, with an average retail associate earning around £21 000 per year. As a result, the retail market is abundant with career opportunities for people with the proper knowledge and skills. Join this course now and gain the basic understanding of a retail associate and learn for free!

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Introduction to the Catering Industry

Food safety in the Catering Industry

FATTOM and the 4C’s in Catering

Terms and Definitions

This module introduces the learner to the catering industry, its significance and its different types; along with the importance of food safety to this industry. The key factors and practices that affect the safety of foods prepared and handled during catering are also discussed.

What is HACCP?

HACCP Prerequisite Programs (Part 1)

HACCP Prerequisite Programs (Part 2)

HACCP Prerequisite Programs (Part 3)

HACCP Prerequisite Programs (Part 4)

In this module, you will be introduced to the HACCP food safety system, its history and benefits. Learners will learn about the prerequisite programs that have to be implemented before the application of HACCP such as establishment and facilities requirements, personal hygiene, cleaning , and the control of food preparation operations.

Step 1: Assemble the HACCP Team

Steps 2 & 3: The Product Description and It's intended Use

Steps 4 & 5: The Flow Diagram and On-Site Confirmation

In this module, learners will be introduced to the five preliminary steps that are the foundation of HACCP implementation. Learners will also gain knowledge on how to form the HACCP team, describe products and their intended use, and how to construct a flow diagram and perform an on-site conformation.

The Seven Principles of HACCP (Part 1)

The Seven Principles of HACCP (Part 2)

The Seven Principles of HACCP (Part 3)

This module provides the learner with extensive details about the seven principles of HACCP that have to be applied, along with practical activities on how to implement these principles in the catering industry and how to establish a HACCP worksheet.

HACCP Food Safety System for Restaurants and Other Catering Services - Assessment

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Introduction to ISO 45001:2018 OH&SMS

Publication of ISO 45001:2018

Important Terminology in ISO 45001:2018

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Leadership and Organizational Context

Managing Risk: Opportunities and Support Functions

Operational Controls and Emergency Responses

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Monitoring, Measurement and Analysis

Internal Audits and Management Reviews

Continuous Improvement

Learn more about monitoring, measurement and analysis related to ISO 45001:2018;  as well as how to carry out successful internal audits and management reviews; and implement Continuous Improvement.

ISO 45001:2018 Course Assessment

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History of ISO 9001 Revisions

Process Approach And PDCA Cycle

Context Of Organization And Risk Based Thinking

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Clauses on Planning of the Quality Management System

Clauses on the Operation of the Quality Management System

Clauses on the Check & Act of the Quality Management System

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Organization Knowledge

Internal Auditing

Management Review

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This free online Quality Management Systems(QMS) course shows organizations how to maintain QMS according to the ISO 9001 standard. The standard was revised in September 2015 to incorporate some vital changes. This course explains all the clauses and changes to the standard and outlines the basic concepts of the standard to new learners. By taking this course, you will gain expertise, which will make you a valuable asset to companies worldwide.

Introduction to HIPAA

HIPAA Security Rules

Penalties for Non-Compliance

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Quality Management System of Medical Devices' Suppliers and Manufacturers

ISO 13485:2016 Important Terminologies

Publication of ISO 13485:2016 and Context of Publication

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Quality Management System Requirements

Management Responsibility and Resource Management

Product Realization – Planning to Design and Development

Product Realization – Purchasing and Production

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Monitoring and Measurement

Control of Non-Conforming Product

Analysis and Improvement

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ISO 13485:2016 - Quality Management Systems for Medical Devices - Assessment

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Introduction to International Standards for Auditing

How to Conduct Auditing

Competence and Elements of ISO 9001:2015

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ISO 19011 Lead Auditor - Course Assessment

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Introduction to OSHA 10 Certificate Program

Workplace Safety and Employee Rights

OSHA Personal Protective Equipment (PPE)

Emergency Action Plan & Electrical Safety

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Fundamentals of OSHA 10 Program for Industries - Course Assessment

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